Returns

To return a Girls Gone Strong product: You must request an RMA (Return Merchandise Authorization) number before making a return, and you must do so within 7 days of ORDER DELIVERY.To obtain an RMA number, simply email us at sara@threadsstitchery.com and make a request for an RMA number. Please be sure to indicate the date of your purchase, what you would like to return, and why you would like to return it. The RMA number, once received, must be written in a very obvious place on the outside of the return parcel.

What can be returned: All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) CANNOT be returned. Again, an RMA # MUST be requested within 7 days from the date of order delivery.

What cannot be returned: No returns will be accepted after 10 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in 'like-new' condition to be eligible for return.  Personalized merchandise cannot be refunded, except in the case of a manufacturer defect.

Returns for refund: must be made within 7-10 days of receipt of purchase. Again, we do NOT refund any returns of custom-imprinted or custom-manufactured goods.

Returns for exchange or store credit: must be made within 7-10 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning or exchanging products must be paid by the returnee. We do NOT reimburse shipping and handling fees.